On Wednesday 19 October, I was driving to work around 06.30 am when I was diverted to due to a serious road traffic accident.
Whilst trying to find a new route to work, my car suffered a tyre blow out. I was already rather stressed when I rang the NCOA breakdown service.
After taking my details I was told someone would be with me within 45 minutes. Whilst I was waiting for assistance someone called me back twice to check everything was okay. I was very impressed overall with the service I received and I was back on the road within an hour.
I joined the NCOA having seen that breakdown cover was included. I’ve used the NCOA’s Call Assist breakdown service three times over twelve months for my motorbike, it’s saved me at least £150 each time. Five minutes after calling, I received a text or phone call with details of the recovery agent and their ETA. The recovery agent (SOS Motorcycles each time in my situation) arrived within 20-90 minutes, worked tirelessly to fix the bike at the roadside before recovering me back home. Given my luck, I’ll be using them again in the not too distant future.
That cover saved my life. I had a tyre blow out whilst on the motorway. I telephoned the motor breakdown cover and they arrived within half an hour and changed my wheel. I was really impressed.
Lisa at Calder
I had to use the emergency assistance line yesterday after my boiler broke down. The Staff were quick, helpful and professional, as was the local contractor used. The problem was fixed within hours of my call. I cannot praise the service enough. Thank you so much.
Ben at Tolworth
I lost my mobile phone recently and after telephoning the NCOA IBT claims department it only took 44hrs for a replacement to be delivered and in my hand. I'm impressed with that!
Adam at Exeter